Privacy Policy
TerraOz Migration Pty Ltd is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
1. What Information We Collect
We may collect personal information including full name, date of birth, nationality and passport details, contact information (email, phone number, address), visa and immigration history, employment and education history, financial information relevant to visa applications, family and relationship information, identity documents and supporting documentation, health or character information where required for visa applications, payment and billing information, and website usage information and cookies. We may also collect sensitive information where necessary to provide migration assistance services and with your consent or as otherwise permitted by law.
2. How We Collect Information
We collect personal information through client enquiry forms, consultation meetings, email, phone, and online communications, website contact forms, document uploads, government forms and visa applications, third parties authorised by you, cookies and analytics tools on our website, and social media interactions. You may choose not to provide certain information; however, this may limit our ability to provide services.
3. Why We Collect Your Information
We collect and use personal information for purposes including: providing migration advice and visa consultancy services, preparing and lodging visa applications, communicating with the Department of Home Affairs and other authorities, verifying identity and eligibility, managing client relationships, processing payments and invoices, responding to enquiries, improving our services and website, complying with legal and regulatory obligations, and contacting you regarding your requirements.
4. Disclosure of Personal Information
We may disclose your personal information to the Australian Department of Home Affairs, Australian review tribunals and government authorities, overseas authorities where relevant to your application, translators, education providers, skills assessment bodies, medical providers, or other third parties involved in your migration matter, IT service providers and secure cloud storage providers, professional advisers including accountants and legal advisers, and other parties where authorised or required by law. We do not sell your personal information to third parties.
5. Overseas Disclosure
In some cases, your personal information may be disclosed to recipients located outside Australia where necessary for visa processing or related services. We take reasonable steps to ensure overseas recipients handle personal information appropriately.
6. Storage and Security
We take reasonable measures to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Security measures may include secure electronic storage systems, password-protected databases, restricted staff access, secure document disposal practices, and encryption and cybersecurity protections where appropriate. While we take reasonable precautions, no method of electronic transmission or storage is completely secure.
7. Access and Correction
You may request access to the personal information we hold about you and request corrections if the information is inaccurate or outdated. Requests can be made by contacting us using the details below. We may require verification of identity before processing requests.
8. Cookies and Website Analytics
Our website may use cookies and analytics services to improve user experience and monitor website performance. Cookies may collect information such as IP address, browser type, device information, website pages visited, and session duration. You may disable cookies through your browser settings; however, some website functionality may be affected.
9. Direct Marketing
We may use your personal information to contact you regarding visa and migration services, consultation offers, immigration news and updates, seminars and events, promotional offers, business updates, and other services that may be relevant to your migration interests. These communications may be sent via email, phone, SMS, WhatsApp, or social media platforms where permitted by law. You may opt out of marketing communications at any time.
10. Retention of Information
We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Migration agents may also be required to retain records under applicable migration laws and professional obligations.
11. Complaints
If you believe we have breached your privacy rights, you may submit a complaint using the contact details below. We will investigate complaints and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
12. Contact Us
For privacy-related enquiries, requests, or complaints, please contact TerraOz Migration Pty Ltd at: Email: info@terraozmigration.com.au | Phone: +61-485 505 088
13. Changes to This Policy
We may update this Privacy Policy from time to time. Updated versions will be published on our website with the revised effective date.
14. Registered Migration Agent Obligations
Our migration services are provided by a Registered Migration Agent regulated by the Office of the Migration Agents Registration Authority (OMARA). We comply with the professional obligations and Code of Conduct applicable to Australian registered migration agents.
15. Collection of Information Through Marketing and Social Media
We may collect personal information through marketing activities and social media platforms, including but not limited to Facebook, Instagram, LinkedIn, TikTok, Google advertisements, online webinars, enquiry forms, downloadable resources, and other promotional campaigns. The information collected may include your name, phone number, email address, nationality, visa status, migration interests, and other information you voluntarily provide. By submitting your information through these channels, you consent to us contacting you regarding migration and visa services, responding to your enquiries, providing updates about Australian visa and migration pathways, and sending promotional communications, newsletters, seminar invitations, or service offerings that may be relevant to you. We may retain your information even if you do not proceed with our services, unless you request that your information be deleted where permitted by law. You may opt out of receiving marketing communications at any time by clicking the unsubscribe link in emails, replying 'STOP' where applicable, or contacting us directly.
Questions About Your Privacy?
If you have any questions about how we handle your personal information, or wish to access, correct, or delete your data, please get in touch with us directly.
Contact Us